Organizer: Zoom
About the Webinar
- When: 6th December 2023 at 8.30 am IST
- Free Registration
Register Here
In today’s fast-evolving business landscape, the significance of seamless and integrated CX has never been more important. Customers now expect hybrid customer experiences that blend both human touchpoints with advanced digital solutions. To meet this growing need, it is essential for companies to leverage the capabilities of Unified Communications (UC) and Artificial Intelligence (AI) to elevate their CX strategies, and increase revenue while empowering agents to deliver at optimal productivity.
According to IDC*, 54.8% of APJ respondents indicated that their customer service and support teams have either begun implementing or have already implemented GenAI technologies within their organization. Further, the top pain point identified by customer service and support teams in APJ organisations is that their current technology is not translating into productivity improvement.
In this session, Daniel-Zoe Jimenez, Vice President, Digital Innovation, Software, CX, DNB/Start-ups, SMB, Consumer and Channels Research at IDC, along with Phil Zammit, Head of CX, APJ at Zoom, will discuss the latest trends and insights to unlocking the potential of UC and AI to elevate your Unified Experience strategies.
Unified experience, as we’ll emphasize, is not just about elevating customer experience, but also encompasses the holistic consideration of employee experience.
What you can expect in this session:
- The role and evolution of CX and EX
- 2024: Latest trends and best practices in APJ
- AI use cases that drive better customer and agent experiences
- The competitive advantage of a unified communications platform